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Frequently Asked Questions
How do I make a deposit to secure my reservation?
There are two options:
You can enter our direct booking site by clicking the BOOK YOUR STAY button and pay your deposit there.
You can also contact us to request bank transfer details or a web link to pay by credit card.
Is there any discount for direct bookings or cash payments?
Yes, we always aim to offer better rates for direct bookings and discounts for cash payments.
Guests who choose to pay in cash receive a rate that is 15% lower compared to card or online payments. This benefit is valid only for reservations made from January 1, 2026 onward.
Do you have parking?
🌙 El Diablo y la Luna is located in a very open area with ample street parking available right next to the hotel, making it very convenient to unload your car or get in and out of tour vans or taxis.
🍉 El Diablo y la Sandia is located in a very crowded street, there is a public parking right across the street from the B&B.
What is the best time of year to visit Oaxaca?
Oaxaca is wonderful all year round. Its cultural festivals, food markets, and mild climate make every season special. However, my personal favorite is September: the weather is delightful, the rainy season has just ended, everything is green and feels very clean, and there are also fewer people, which makes booking restaurants and taking tours much more pleasant.
Is the B&B far from Centro?
Not at all!!
🌙 El Diablo y la Luna is located about a 3-minute walk from what is considered Centro, and about 12 minutes from the Church of Santo Domingo.
Our neighborhood is an authentic Oaxacan barrio—very safe and peaceful. Many guests tell us they love staying here because of the proximity to all the life and activity Oaxaca offers, while still being in a very quiet area, ideal for truly resting.
🍉 El Diablo y la Sandia is right in the centro area in a busy street very near the Zocalo.
Is the neighborhood quiet at night?
Yes. Although we are practically in the center, our location allows for peaceful nights, away from heavy traffic and nightlife noise.
What type of Breakfast do you serve?
We serve a fresh, homemade breakfast inspired by the local flavors of Oaxaca and prepared with seasonal ingredients. Each day offers something a little different, including:
• A plate of fresh fruit, sometimes served with homemade kefir
• A main dish
• Bread with butter and homemade jams
• Freshly squeezed fruit juice
• Coffee or tea
Can you accommodate special diets?
We’re happy to adapt to vegetarian diets and some special dietary needs with advance notice. Please let us know before your arrival.
Do all rooms have a private bathroom?
Yes, all of our rooms have a private bathroom for your comfort and privacy. Some of them also have views of a private terrace.
Do you offer airport pick-up service?
Unfortunately, we don’t. Airport regulations are quite strict regarding transportation, and we haven’t set up a system to pick up guests directly.
However, the airport offers an official shuttle service that is easy to use.
Do you offer help and recommendations for tours or other questions?
Of course. We are happy to recommend local restaurants, markets, mezcal tastings, and day trips based on your interests. When you arrive, you’ll also receive a personalized printed map with all my favorite spots — what to do, what to see, and where to eat in the city.
Do the rooms have air conditioning?
Oaxaca’s climate is generally mild. The rooms are designed for natural ventilation and are equipped with fans. That said, we are currently installing air conditioning in some rooms in the near future, so please feel free to ask if this is something important for your stay.
Is Oaxaca a safe destination for travelers?
Yes, Oaxaca is one of the most welcoming and culturally rich destinations in Mexico. As in any city, we recommend taking basic common-sense precautions.
Do you have a pool?
🌙 El Diablo y la Luna has a small pool on the terrace with beautiful mountain views — perfect for cooling off after a day exploring Oaxaca.
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